Warranty Information
Get reliable manufacturer-backed warranty support for Marathon motors, replacement motors, and industrial motor products.
Start a Warranty Claim →Marathon Motors Warranty Support
Marathon Motors is committed to helping customers receive dependable warranty support for eligible products. Most motors are covered by the original manufacturer’s warranty against defects in materials and workmanship under normal use and proper installation.
Warranty terms may vary by product series, application, and manufacturer guidelines. All claims are subject to review, inspection, and approval by the manufacturer or authorized service center.
What May Be Covered
- Defects in materials
- Defects in workmanship
- Manufacturing-related product failures
- Eligible factory-installed components
- Approved repair or replacement by manufacturer
What Is Usually Not Covered
- Improper installation or wiring
- Incorrect voltage or power supply issues
- Misuse, abuse, or unauthorized modification
- Water damage, contamination, or harsh environment damage
- Normal wear, labor, downtime, or consequential costs
Warranty Claim Process
To help speed up your warranty request, please gather your order details and product information before contacting our team.
Gather Details
Have your model number, serial number, order number, purchase date, and issue description ready.
Contact Support
Submit your warranty request so our team can review the product and order information.
Technical Review
Our team may request photos, installation details, or troubleshooting information.
Resolution
If approved, the manufacturer may repair, replace, or provide another approved solution.
Information Needed for a Claim
Please include the motor model number, serial number, original order number, purchase date, description of the issue, and clear photos if available. Providing complete details helps reduce delays during warranty review.
Important Warranty Notes
- Warranty coverage applies only to eligible products and original purchases.
- Proof of purchase may be required for all warranty claims.
- Warranty periods begin from the original purchase date.
- Manufacturer approval is required before repair, replacement, or credit is issued.
- Removal, installation, freight, downtime, and related labor costs are not guaranteed to be covered.
Need Help With a Warranty Claim?
Our motor specialists are here to help with troubleshooting, warranty questions, and replacement recommendations.