Returns Information
Clear return support for Marathon motors, replacement motors, and industrial motor products. Our team is here to help review eligible return requests quickly and professionally.
Request a Return Authorization →Returns Made Simple
At Marathon Motors, we want every customer to order with confidence. If you need to request a return, our team will help review your order details, product condition, and eligibility before providing return instructions.
All returns must be approved before the product is shipped back. Please do not send any product back without receiving return authorization from our support team.
Eligible Returns May Include
- Unused products in original condition
- Items returned in original packaging
- Products with all manuals, parts, and accessories included
- Approved return requests within the allowed return period
- Products authorized by our support team for return
Items Usually Not Eligible
- Installed, used, or damaged products
- Products missing original packaging or parts
- Special order or custom configured products
- Products returned without authorization
- Items damaged due to improper handling or installation
Before You Request a Return
To help us process your request faster, please gather your order information and product details before contacting our team.
- Order number
- Product model number
- Serial number, if available
- Reason for return
- Photos of the product and packaging
- Confirmation that the product has not been installed or used
Return Process
Our return process is designed to keep communication clear from request to resolution.
Submit Request
Contact our team with your order number, product details, and reason for return.
Review
We review return eligibility, product condition, and any manufacturer restrictions.
Authorization
If approved, we provide return instructions and shipping information.
Inspection
Returned products are inspected before refund, credit, or replacement is issued.
Return Authorization Required
All returns require prior authorization. Products returned without authorization may be refused, delayed, or returned to the sender. Approved returns must be packaged securely to help prevent damage during transit.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to an approved shipping error or confirmed product issue. Freight returns may require special handling and coordination.
Inspection & Approval
Once the returned item is received, it will be inspected for condition, packaging, parts, and eligibility. Refunds, credits, or replacements are issued only after inspection approval.
Restocking Fees
Some approved returns may be subject to a restocking fee depending on the product type, manufacturer policy, order status, or condition of the returned item.
Damaged Shipments
If your shipment arrives damaged, please keep all packaging materials, take photos, note visible damage with the carrier, and contact us as soon as possible for assistance.
Need Help With a Return?
Our support team can help review your order, explain return eligibility, and provide the next steps for an approved return request.